Complaints and Compliments

All agencies providing services are committed to providing services of the best possible quality. To do this all services are closely monitored for quality and staff are given support and training so that they can deliver a high standard of help and care. A key part of ensuring agencies maintains high standards is to listen to what you have to say. Those providing services like to know when they are doing well or when something is wrong, so that they can make sure future service developments are more responsive to needs.

If you are unhappy about the way you have been treated or feel that you have not been assessed fairly for services, you have the right to complain and have your complaint investigated. It is often possible to resolve any difficulties by firstly talking to a senior member of staff. If you wish, a relative or friend can complain on your behalf. If you prefer not to do this or are still unhappy, contact the person responsible for dealing with formal complaints about the service. For most organisations, this will be the complaints
manager.

If you have a complaint about any aspect of the Health Service, the Patient Advice and Liaison Service will be able to advise you.
Patient Advice and Liaison Service, Barnsley Hospital NHS Foundation
Trust, Gawber Road, Barnsley, Tel: 01226 777706

If you have a problem with any service provided by Barnsley Council, you have a right to complain. All council departments view complaints as a means of improving services and putting things right so that similar problems do not arise for someone else. You can make a complaint in person or over the phone. If you prefer to make your complaint in writing, ask for a copy of the leaflet Your complaints and comments from any council reception point which explains the different ways in which you can make a complaint and how the matter will be dealt with.

Adult Social Care Services also have a list of voluntary organisations that can help you in making a complaint to Social Care. (Social Services)

If you would like to make a compliment or want to tell anyone about a problem with any service you receive or have applied for from Social Services, ask for the leaflet Compliments and Complaints Procedure or contact the: Complaints Manager, Adult Services, Wellington House, 36
Wellington Street, Barnsley, S70 1WA. Tel: 01226 772433

To make a complaint about Berneslai Homes, ask for a copy of the
Berneslai Homes Complaints Procedure, or contact the Complaints Officer
on 01226 772720